If you are unsuccessful in your attempt to pay online via PayPal, you'll need to contact PayPal directly to determine why they are declining your payment. It's often very simple to resolve, but we at FamilyID do not have any access to this financial information.

PayPal can be reached at 888-221-1161. Please ask to speak with Merchant Services. You may also email PayPal at vt@paypal.com.

All online payments are processed through our online vendor, PayPal. They are very conservative and have strict guidelines for approving payment. They have red flagged accounts for mismatched information, PayPal accounts that are no longer active, account limits have been reached, etc.